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Privacy Policy

Privacy Policy

1. Our Commitment to Privacy

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name, date of birth, and contact details
  • NDIS number and plan details
  • Health and medical information
  • Emergency contact details
  • Service preferences and support needs

3. How We Collect Your Information

We collect information:

  • Directly from you (via forms, phone, email, or in person)
  • From your family members, carers, or support coordinators (with your consent)
  • From third parties such as healthcare providers or the NDIA (with your consent)

4. Why We Collect Your Information

We collect your information to:

  • Provide NDIS-related services and supports
  • Communicate with you and your support network
  • Comply with legal and regulatory obligations
  • Improve our services and ensure quality care

5. How We Use and Share Your Information

We only use or disclose your personal information:

  • For the purpose, it was collected
  • With your consent
  • When required or authorised by law (e.g., to the NDIA or emergency services)

6. How We Store and Protect Your Information

We store your information securely in both digital and physical formats. We take reasonable steps to:

  • Protect it from misuse, loss, and unauthorised access
  • Use secure systems and encrypted communication
  • Limit access to authorised staff only

7. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate or outdated

To do so, please contact us using the details below.

8. Making a Privacy Complaint

If you believe we have breached your privacy, you can:

  • Contact us directly at admin@alwayssupportandcare.com.auor 0432 489 225
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.